Your ship date can be changed anytime prior to 3 days from the scheduled ship date. Ship dates can be changed once for free; including moving up your ship date, or delaying a shipment for a maximum of 14 days. Delaying shipment longer than 14 days, or changing ship dates more than once for the same coffee may result in a fee.

We stand by all of our coffees and are committed to your satisfaction. If your shipment has arrived in good condition but you are unsatisfied with your purchase, please let us know within 15 days of your ship date. In many circumstances unopened bags can be returned and refunded. Unfortunately shipping costs, including return shipping costs, can not be refunded. See our return policy for additional details.

Yes! We are pleased to offer pre-booking on all of our coffees that have yet to arrive in the States. Pre-booking is an essential tool for ensuring that you get the scarcest, most sought-after lots. When your coffee is ready to export, we require a reasonable deposit in order to initiate the contract and reserve the coffee. The deposit is non-refundable, and will be fully credited to the total when the last your coffee is purchased. This process helps protect our suppliers in case the sale falls through.

Yes! We are pleased to offer delivery-spread contracts on all of our coffees. Delivery-spread contracts are intended for established buyers with strong track records. A prepayment of storage and carry fees may be required in order to initiate the contract and reserve the coffee. This prepayment is non-refundable, and will not be credited if you get ahead of your contract or take possession of the coffee sooner than expected. We can also schedule and auto-ship orders to accommodate your preferences.